Shipping policy

At Bambi Glow, we are committed to getting your beauty products to you quickly and efficiently. Our shipping policy is designed to provide you with a smooth and hassle-free shopping experience.

1. Shipping Areas

We offer doorstep delivery services within Nairobi.Orders are typically processed for shipment the same day you place your order. You can enjoy the convenience of having your favorite skincare products delivered directly to your door(payment is upon delivery within Nairobi). We use reliable courier services for other regions across Kenya. No matter where you are, we’ll ensure your favorite skincare products from Bambi Glow reach you safely.

2. Delivery Time

  • Nairobi :Same day delivery. Same-Day Delivery cutoff time will be at 5.00PM Monday to Friday.
  •  Surrounding Areas: 1-2 business days
  • Other Regions in Kenya: 3-5 business days

Please note that delivery times may vary depending on your location and external factors such as weather or courier service conditions.

3. Shipping Costs

  • Nairobi: Ksh 300 flat rate for doorstep delivery.
  • Orders within CBD kshs 100
  • Other Regions: Shipping fees may vary depending on the location and courier service used. Exact rates will be calculated during checkout.

4. Order Processing

  • Orders are processed Monday through Friday (during public holidays orders placed past 12:00pm will be shipped next day).
  • Orders placed after 5 PM will be processed the next business day.

5. Changing Your Order

If you need to make changes to your order (e.g., updating your delivery address or adding/removing items), please contact us as soon as possible at 0714800263.

  • Changes can only be made before the order has been processed for shipping.
  • Once the order has been dispatched, we are unable to make any further changes.

6. International Shipping

At the moment, we only ship within Kenya. Stay tuned for updates on international shipping in the future!

7.Courier Service & Receipts

For deliveries outside Nairobi, we use trusted courier services to ensure your products are delivered safely and on time.

  • Once your order is shipped, a receipt and tracking information will be sent directly to your inbox, allowing you to track your package and confirm delivery.

 8. Delayed or Lost Shipments

If your order is delayed or appears to be lost, please contact our customer service team at sales@bambiglow.co.ke. We will work with the courier service to resolve any issues as quickly as possible.