FAQ's
Frequently Asked Questions (FAQ)
1. How can I place an order?
Visit our website, browse the collection, and add your desired products to the cart. Proceed to checkout, provide your details, and confirm your order.
2. Do you offer same-day delivery in Nairobi?
Yes, we do! Enjoy the convenience of same-day delivery within Nairobi for eligible orders placed before the cutoff time.
3. What payment methods do you accept?
We accept various payment methods, including credit/debit cards, mobile money, and cash on delivery.
4. Is there a return policy?
Absolutely. We have a hassle-free return policy. If you're not satisfied with your purchase, contact us within 7 days, and we'll guide you through the process.
5. Are your products genuine?
Yes, all our products are 100% genuine and sourced directly from trusted brands.
6. Do you offer skincare consultations?
Yes, we provide personalized skincare consultations to help you choose the best products for your skin type and concerns.
7. Can I track my order?
Certainly. Once your order is shipped, you'll receive a tracking number via email to monitor its progress.
8. Do you offer international shipping?
Currently, we only offer delivery within Nairobi and Kenya.
9. How can I reach your customer support?
You can reach us via phone, email, or WhatsApp. Our friendly team is here to assist you with any queries or concerns.
10. Do you have loyalty rewards or promotions?
Yes, we occasionally offer special promotions and loyalty rewards. Stay tuned to our website and social media for updates.
11. Can I cancel an order after it's been placed?
If you need to change or cancel your order, please contact us as soon as possible. Changes can be made before the order has been processed for shipping.
12. Are there any membership benefits?
Yes, becoming a Bambi Glow member gives you access to exclusive offers, early access to new arrivals, and more.
For any further inquiries, don't hesitate to contact us. We're here to enhance your skincare journey with Bambi Glow!
1. How can I place an order?
Visit our website, browse the collection, and add your desired products to the cart. Proceed to checkout, provide your details, and confirm your order.
2. Do you offer same-day delivery in Nairobi?
Yes, we do! Enjoy the convenience of same-day delivery within Nairobi for eligible orders placed before the cutoff time.
3. What payment methods do you accept?
We accept various payment methods, including credit/debit cards, mobile money, and cash on delivery.
4. Is there a return policy?
Absolutely. We have a hassle-free return policy. If you're not satisfied with your purchase, contact us within 7 days, and we'll guide you through the process.
5. Are your products genuine?
Yes, all our products are 100% genuine and sourced directly from trusted brands.
6. Do you offer skincare consultations?
Yes, we provide personalized skincare consultations to help you choose the best products for your skin type and concerns.
7. Can I track my order?
Certainly. Once your order is shipped, you'll receive a tracking number via email to monitor its progress.
8. Do you offer international shipping?
Currently, we only offer delivery within Nairobi and Kenya.
9. How can I reach your customer support?
You can reach us via phone, email, or WhatsApp. Our friendly team is here to assist you with any queries or concerns.
10. Do you have loyalty rewards or promotions?
Yes, we occasionally offer special promotions and loyalty rewards. Stay tuned to our website and social media for updates.
11. Can I cancel an order after it's been placed?
If you need to change or cancel your order, please contact us as soon as possible. Changes can be made before the order has been processed for shipping.
12. Are there any membership benefits?
Yes, becoming a Bambi Glow member gives you access to exclusive offers, early access to new arrivals, and more.
For any further inquiries, don't hesitate to contact us. We're here to enhance your skincare journey with Bambi Glow!