Refund policy
Bambi Glow Return Policy
At Bambi Glow, your satisfaction is our top priority. If you're not completely happy with your purchase, we’re here to assist!
1. Eligibility for Returns
- Items must be returned within 7Â days of delivery.
- Products must be unused, unopened, and in their original packaging.
- Returns are only accepted for products purchased directly from Bambi Glow.
2. Non-Returnable Items
- Opened or used items cannot be returned due to hygiene and safety concerns.
- Items on sale or marked as final clearance are not eligible for return.
3. How to Initiate a Return
- To start a return, please contact our customer service team at sales@bambiglow.co.ke with your order number and reason for return.
- Once your return is approved, we will provide instructions on how to ship the product back to us.
4. Return Shipping Costs
- The customer is responsible for return shipping costs unless the item received was incorrect or damaged.
- For damaged or incorrect items, please provide photos for verification, and we will cover the return shipping fees.
5. Refunds
- Once we receive and inspect the returned item, we will notify you and process your refund.
- Refunds will be credited back to your original payment method within 7-10 business days.
6. Doubts About Product Authenticity
- At Bambi Glow, we only sell 100% original products sourced directly from trusted suppliers. However, if you have any concerns or doubts about the authenticity of a product, please contact us immediately at sales@bambiglow.co.ke We take authenticity very seriously and will work to address your concerns.
7. Exchanges
- We currently do not offer direct exchanges. If you need a different product, please return the original item and place a new order.